Privacy Policy — Your Data,
Your Rights at vh999
At vh999, we take the privacy and security of every player's personal information seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over your information as a player on Bangladesh's trusted online casino and sportsbook platform.
How vh999 Handles Your Privacy
We are committed to protecting your personal data with the same level of care we apply to securing your funds. Here is a plain-language summary of our core privacy commitments before you read the full policy below.
SSL-Secured Data Transmission
Every piece of data exchanged between your device and the vh999 platform is encrypted using industry-standard SSL/TLS technology. Your personal details, payment information, and account credentials are never transmitted in plain text.
No Sale of Personal Data
vh999 does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used exclusively to operate your account, process payments, comply with legal requirements, and improve the vh999 platform experience.
Minimal Data Collection
We collect only the personal data that is strictly necessary to deliver the vh999 service, verify your identity, process your transactions, and comply with our legal obligations. We do not collect data speculatively or beyond what is needed.
Your Control Over Your Data
You have the right to access, correct, download, or request deletion of your personal data at any time. Our support team processes all data rights requests within a maximum of 30 days, in line with applicable privacy standards.
Responsible Third-Party Sharing
Where data must be shared with third parties — such as payment processors like bKash and Nagad, game software providers, or fraud-prevention services — we apply strict contractual safeguards to ensure your data is handled with the same care we apply internally.
No Underage Data Collection
vh999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has registered an account, we will immediately close the account and securely delete all associated personal data.
Data We Collect
When you interact with the vh999 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the website — certain personal data is collected. The categories of data we collect, and the specific circumstances in which each category is collected, are described below.
Identity & Contact Data
- Full legal name (as stated on your National ID Card, passport, or birth certificate)
- Date of birth (to verify you meet the 18+ age requirement)
- Residential address, including city and district in Bangladesh
- Email address registered to your vh999 account
- Mobile phone number registered in your name (used for account security and payment verification)
- Copies of identity documents submitted during KYC verification (NID, passport, or equivalent)
Financial & Payment Data
- bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your deposits and withdrawals
- Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank account details where used for transactions
- Partial card numbers (last four digits only) and card type where Visa or Mastercard payments are used
- Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
- Source-of-funds documentation where requested as part of our AML compliance procedures
Gaming & Betting Activity Data
- Betting history: markets wagered on, stake amounts, outcomes, and winnings across all vh999 products
- Casino game history: games played, spin values, session duration, and results
- Bonus and promotional activity: bonuses claimed, wagering progress, and promotional eligibility status
- Responsible gaming interactions: self-exclusion applications, deposit limits set, and cooling-off periods activated
Technical & Device Data
- IP address at the time of registration and each subsequent login
- Device type, operating system, and browser version
- Device fingerprint data used for fraud detection and account security purposes
- Session timestamps: login times, session durations, and logout times
- Cookie identifiers and similar tracking technologies (see the Cookies section for full details)
Note on sensitive data: vh999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers, except where explicitly required for legal compliance (for example, where medical documentation is relevant to a responsible gaming self-exclusion request). Any such data is collected only with your explicit consent and is stored with additional security controls.
Data Categories at a Glance
How We Use Your Data
vh999 uses the personal data we collect for specific, defined purposes. We do not use your data for purposes beyond those listed below without first seeking your explicit consent or where required by law. The following table maps each processing purpose to the relevant data category and the legal basis under which it is carried out.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact, device data | Contract performance |
| Age & identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Processing deposits & withdrawals | Financial, identity data | Contract performance |
| Fraud detection & AML compliance | Financial, technical, gaming data | Legal obligation / Legitimate interest |
| Delivering betting & casino services | Gaming, technical data | Contract performance |
| Customer support communications | Identity, contact, gaming data | Contract performance |
| Responsible gaming monitoring | Gaming activity, responsible gaming settings | Legal obligation / Legitimate interest |
| Promotional & bonus eligibility | Gaming activity, identity data | Legitimate interest / Consent |
| Platform security & abuse prevention | Technical, device, gaming data | Legitimate interest |
| Service improvement & analytics | Technical, gaming data (anonymised) | Legitimate interest |
| Marketing communications (opt-in only) | Contact, gaming preference data | Consent |
Where vh999 relies on legitimate interest as a legal basis, we have assessed that our interest in carrying out the processing does not override your rights and interests as a data subject. You may object to processing carried out on this basis at any time by contacting our support team. Where we rely on consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.
Marketing communications: vh999 will only send you promotional emails, SMS messages, or WhatsApp notifications about offers, bonuses, and new products if you have explicitly opted in to receive such communications during or after the account registration process. You can withdraw your marketing consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.
Legal Basis for Processing
Contract Performance
Processing is necessary to deliver the services you have signed up for — managing your account, executing bets, processing payments, and providing customer support. Without this processing, the vh999 service cannot be provided.
Legal Obligation
Certain processing activities are required by law, including KYC identity verification, age verification, anti-money laundering monitoring, and fraud reporting to relevant authorities. We cannot waive these obligations on request.
Legitimate Interests
Where vh999 has a genuine business need to process data — such as detecting fraudulent activity, preventing platform abuse, improving service quality, or ensuring platform security — we do so under legitimate interest, balanced against your rights.
Consent
For non-essential processing such as marketing communications and certain cookie categories, we rely on your explicit, freely given, and withdrawable consent. You may change your consent preferences at any time through your account settings or by contacting support.
Data Sharing & Disclosure
vh999 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. However, in order to operate the vh999 platform and comply with our legal obligations, we do share certain personal data with carefully selected categories of third-party partner. All third parties that process personal data on behalf of vh999 are bound by strict data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to us.
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard): When you make a deposit or request a withdrawal, your payment account information is shared with the relevant payment provider to execute the transaction. Payment providers process this data under their own privacy policies and applicable financial regulations.
- Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): When you play a casino game or live dealer title, your game session data — including session ID, stake, and result — is processed by the relevant software provider as part of delivering the game. These providers are licensed and regulated and are contractually prohibited from using your data beyond game delivery and dispute resolution.
- Identity verification and KYC service providers: Where third-party KYC services are used to assist with document verification, identity checks, and age confirmation, your identity documents and personal details are shared with those providers solely for verification purposes. All KYC providers are bound by applicable data protection standards.
- Fraud prevention and AML screening services: Your account activity, transaction patterns, and device fingerprint data may be shared with fraud-prevention and AML monitoring services to detect suspicious patterns and protect the integrity of the vh999 platform and its player community.
- Analytics and platform performance services: Anonymised or pseudonymised technical data may be shared with analytics service providers to help us understand how the vh999 platform is used, identify performance issues, and improve the player experience. No personally identifiable information is shared with analytics providers in an identifiable form.
- Legal and regulatory authorities: Where required by applicable Bangladeshi law, court order, or regulatory instruction, vh999 may be required to disclose personal data to law enforcement agencies, government bodies, or other competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.
International data transfers: Some of vh999's third-party partners — particularly game software providers and technical infrastructure providers — may process data in countries outside Bangladesh. Where this occurs, vh999 ensures that appropriate contractual safeguards are in place, including standard contractual clauses or equivalent measures, to protect your personal data in accordance with applicable privacy standards.
We Never Share Your Data For
- Third-party advertising or marketing campaigns
- Sale or rental to data brokers or list providers
- Profiling by social media platforms
- Purposes unrelated to your vh999 account
- Sharing with other gambling brands or affiliates
Third-Party Safeguards
Every third party that handles vh999 player data is required to sign a Data Processing Agreement (DPA) that restricts them to processing only the data necessary for their specific function, prohibits onward transfer, and mandates appropriate security measures. We review these agreements periodically.
Cookies & Tracking
vh999 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) on the platform website. Cookies are small text files placed on your device by your browser when you visit a website. They serve a range of purposes from keeping you logged in to helping us understand how the platform is being used. The following table describes the categories of cookies we use.
| Cookie Category | Purpose | Consent Required? | Retention |
|---|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, CSRF protection | No (essential for service) | Session / up to 24 hrs |
| Functional | Remembering language preferences, display settings, and game lobby state | No (legitimate interest) | Up to 12 months |
| Analytical / Performance | Measuring page load times, identifying errors, understanding traffic patterns (anonymised data only) | Yes | Up to 24 months |
| Fraud Prevention | Device fingerprinting, detecting suspicious login patterns, protecting account security | No (legitimate interest) | Up to 6 months |
vh999 does not use third-party advertising cookies or behavioural targeting cookies. We do not partner with ad networks, retargeting platforms, or social media trackers that would place third-party cookies on your device during a vh999 session.
You can control cookie settings through your web browser. Most modern browsers allow you to block, delete, or restrict cookies on a per-site or per-category basis. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using the vh999 platform. Instructions for managing cookies are available in your browser's help documentation.
Do Not Track (DNT): Some browsers transmit a "Do Not Track" signal to websites. vh999 acknowledges this signal and, where technically feasible, will limit the use of non-essential cookies and tracking technologies accordingly. Strictly necessary and fraud-prevention cookies are used regardless of DNT status, as they are essential for the security and operation of the platform.
Data Retention
vh999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes that may arise. When personal data is no longer required, we apply secure deletion or anonymisation procedures to ensure it cannot be recovered or reconstructed.
| Data Category | Standard Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML / legal compliance |
| KYC documents | Duration of account + 5 years | Regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial record-keeping law |
| Betting & gaming history | Duration of account + 3 years | Dispute resolution |
| Customer support records | 3 years from last interaction | Service quality / disputes |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of consent |
| Technical / device logs | Up to 12 months | Security & fraud detection |
| Anonymised analytics data | Up to 36 months | Platform improvement |
Following account closure — whether voluntary or as a result of a breach of vh999's Terms & Conditions — personal data is moved to a restricted archive state where it can only be accessed by authorised personnel for legal, compliance, or dispute-resolution purposes. Data in the archive state is not used for any active processing purposes, including marketing, analytics, or service delivery.
Where a player has been permanently self-excluded, their account data is retained for the duration of the self-exclusion period plus any applicable legal retention period. This is to ensure that the self-exclusion cannot be circumvented by a re-registration attempt. The existence and terms of the self-exclusion take priority over any deletion request that would undermine its effectiveness.
Deletion & Anonymisation
Once the applicable retention period expires, vh999 applies one of two disposal methods depending on the data type:
- Secure deletion: Data is irreversibly deleted from all active and backup storage systems using industry-standard data sanitisation procedures.
- Anonymisation: Where data has ongoing analytical value, it is stripped of all personally identifiable fields so that it can no longer be linked to any individual player.
Retention Review Schedule
vh999 conducts a formal data retention review every 12 months to ensure that stored personal data does not exceed the periods outlined in this policy. Players may request information about the specific retention period applied to their data by contacting our support team.
Your Privacy Rights
As a vh999 player, you have a number of rights in respect of the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the vh999 support team via live chat or by emailing [email protected]. We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
Identity verification for rights requests: To protect the security of your account, vh999 may ask you to verify your identity before we process a data rights request. This is to ensure that personal data is not disclosed to, amended by, or deleted at the request of an unauthorised third party. We will only ask for information that is reasonably necessary to confirm your identity and will not use this verification data for any other purpose.
Data Security
vh999 employs a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we apply the following measures as a baseline standard across all platform systems.
- SSL/TLS encryption in transit: All data transmitted between your browser and the vh999 platform is encrypted using TLS 1.2 or higher. This prevents interception of data during transmission over public and private networks.
- Encryption at rest: Sensitive personal data stored in vh999 databases — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. vh999 staff are granted only the minimum level of data access required to perform their specific role. Access rights are reviewed quarterly.
- Multi-factor authentication: Administrative access to systems holding personal data requires multi-factor authentication. Players are also encouraged to enable two-factor authentication on their vh999 accounts for additional protection.
- Penetration testing and vulnerability management: vh999 engages independent security professionals to conduct periodic penetration tests and vulnerability assessments of the platform. Identified vulnerabilities are remediated according to a risk-based priority schedule.
- Incident response: vh999 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to player rights, we will notify affected players and relevant authorities within the timeframes required by applicable law.
- Secure development practices: All vh999 platform software is developed following secure coding standards, including input validation, parameterised queries, and regular code review for security vulnerabilities.
Reporting a security concern: If you believe you have discovered a security vulnerability in the vh999 platform, or if you suspect your account has been compromised, please contact our security team immediately at [email protected]. Do not attempt to exploit any vulnerability you discover — we treat responsible disclosure seriously and will work with you to investigate and resolve the issue promptly.
Security Certifications
The vh999 platform operates under a fair play certified framework and uses SSL-secured infrastructure. All payment integrations are implemented in accordance with PCI-DSS requirements applicable to our payment processing activities.
Account Security Tips
- Use a unique, strong password for your vh999 account
- Enable two-factor authentication if available
- Never share your account credentials with anyone
- Log out of your account on shared or public devices
- Report suspicious account activity to support immediately
Breach Notification
In the event of a data breach that affects your personal information, vh999 will notify you by email to your registered address as soon as practicable, describing the nature of the incident, the data affected, and the steps we are taking to address it.
Contact & Data Protection
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how vh999 handles your personal data, please contact our support and data protection team using the details below. All privacy-related enquiries are handled by trained staff with specific responsibility for data protection matters at vh999.
vh999 aims to resolve all privacy-related queries and data rights requests within 30 days. For straightforward requests such as marketing opt-out or data corrections, we typically respond within 5 business days during standard Bangladesh Standard Time (BST, UTC+6) business hours.
Data Protection Contact:
Email: [email protected] (plain text — not a clickable link)
WhatsApp: +880 1700 000 999
Live Chat: Available 24/7 on the vh999 platform
Response time: Within 30 days (typically within 5 business days)
Support hours: Bangladesh Standard Time (BST, UTC+6)
vh999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When significant changes are made, we will notify registered players via email with at least 7 days' advance notice where practicable. Minor editorial corrections may be made without prior notice. The effective date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed of how we protect your personal data.
Last Updated: 1 January 2026. This Privacy Policy applies to all players registered on the vh999 platform and covers all personal data collected through the website at vh999.vip, our live chat support channels, email correspondence, and any related vh999 services. By using the vh999 platform, you acknowledge that you have read and understood this Privacy Policy.
Get In Touch
For all privacy queries, data rights requests, and security reports:
Plain text only — not a clickable link
24/7 Live Support
Our English-language support team is available around the clock via live chat on the vh999 platform. For data protection enquiries, ask to be connected with a data privacy specialist.
Related Policies
For more information about your rights and responsibilities on the vh999 platform, review our related policy documents:
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